A Thought Leadership Publication, By Zack Kessler & Larry Goldstein
Right now, it seems many of us in the branding and advertising world are having similar conversations about AI. And with good reason: its use grew so fast that it made unqualified people believe they were instant experts with it. Organizationally, the refrain being heard was, “AI? We got this” Then came the realization, “Actually, we don’t got it.”
Human-led, welcome back.
AI is extraordinary. But the output needs to be bounded by imagination, strategic clarity, and the vision of the person directing it.
What companies and organizations realized is that AI doesn’t raise the ceiling of your creativity. It raises the floor and makes it faster to reach your ceiling.

When Sears bought the rights to the Craftsman line of tools in 1927, they understood the power of the experience they would be selling. People grabbed onto the aspiration with both hands, and craftspeople took pride in the recognition.
Before power tools existed, experts shaped everything by hand. Wood grain, tension, and joinery were understood; learned by craft. A finely built table or chair wasn’t just furniture. It was expert judgment made tangible.
When tools like the table saw, the router, and the nail gun got a hold of people’s attention, suddenly, people felt empowered to build away. Well, having these tools didn’t make the everyday person a make the master carpenter. No, these tools put novices on notice and made the great carpenters greater.
In marketing and advertising, AI is the same. Those who don’t know the tool can’t be instant craftspeople with it.

This past year, Merriam-Webster named “slop” its 2025 Word of the Year. Slop, according to lexicographers, is low-quality digital content usually produced in bulk by AI. The term rightly captures a growing frustration with the flood of questionable synthetic brand content cluttering social media feeds, search results, and platforms.
Media intelligence company Meltwater, noted that mentions of “AI slop” across the internet increased from 2024 to 2025, with negative sentiment peaking at 54%.
On LinkedIn, “AI slop” isn’t even a debate; it’s a forum for outrage and change. Turns out AI slop negatively affects SEO by raising bounce rates, which leads to lower engagement. However, the biggest issue may be that the content lacks expertise, originality, and trust. Additionally, those short‑term traffic gains don’t translate into authority or long‑term engagement.
So how should organizations address the issues at hand? By learning to master the tool.
AI is the power-tool of modern creative and marketing. The craft behind it is still entirely undeniably human.

Currently, most organizations are using AI to produce content that’s grammatically correct, visually passable, and from a brand differentiation point of view, utterly forgettable. Volume is replacing quality and efficiency for effectiveness. Wordplay, restrained language, and unreal or generic visuals have raised the artificial bar.
Without insight, or a strong strategic point of view, or even a prompt that’s been put through a really fine filter, AI generates generic. AI has no point of view. It reflects yours. Which means if your thinking lacks imagination, your strategy is vague, or your brand definition is undefined, slop is getting reproduced at scale.
Only people can explain human and cultural experiences with resonant emotion and recall. AI doesn’t:
The brands smart enough to reinvest in human creativity will likely be an advantage for the ages.
Think about the human experiences and insights behind some of the most admired brands. The freedom that roars Harley-Davidson. The radical honesty behind Dove’s Real Beauty. The irreverent edge of Liquid Death. The outside-at-all-costs DNA of REI. None of that came from a machine. They’re iconic and powerful for a reason, beyond their courageous, visionary CMO. Their brands came from people who understood something deeply human about their audience and acted on it.
Sure, AI can help you execute that faster and at a greater scale. But it cannot conjure the vision itself.
The best prompt in the world can’t replace the most authentic experiences in the room.

There’s a critical distinction emerging between the teams that work with AI and the teams that use it, and it may be the defining competitive divide of this decade.
When AI leads a team, the team becomes a validator of its output.
These teams become dependent, lose their creative muscle, and race toward sameness. They produce more content. They don’t produce better work.
When a team works with AI, they bring their full strategic and creative intelligence to the collaboration.
These teams are genuinely amplified. The volume they produce serves a clear, human-defined vision.
One approach is efficient. The other is effective. In branding and marketing, only one of those things builds long-term competitive advantage.

The shift from passive AI user to active AI director doesn’t happen by accident. It requires deliberate choices at the individual, team, and organizational levels.
Back to our carpenters and craftspeople. The best didn’t fear the power tool. They picked it up, learned it, and built things they never could have built before. When every brand has access to the same AI tools, the tools themselves stop being the differentiator. What separates the best from the rest is the imagination, taste, strategic clarity, and creative courage that shape how those tools are used.
Human creative skills are no less valuable in an AI world. They are more valuable because they cannot be commoditized.
The tool has always followed the craftsman. Not the other way around.
Starfish is a branding and creative communications agency that ignites powerful customer connections through the discipline of brand experience.
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